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Service Agreement

Service Agreement

1.          At TechCon, we are determined to provide the most suitable first-class products, services and total solutions to our valued customers. Our general policy is to act as a leading-edge I.T. solution provider.
2.          TechCon reserves the right to suspend or cancel a customer’s access to any or all services provided by or even terminate all contracts signed by TechCon without any responsibility and indemnity when TechCon decides that the account or the client has been inappropriately used or infringed the rules set by TechCon, the industry, and the governments.
3.          TechCon will not be responsible for any damages your business may suffer. TechCon makes no warranties of any kind products, services or solutions we provide. TechCon disclaims any warranty or merchantability or fitness for a particular purpose.
4.          TechCon provides our warranty support to our clients who have bought the support services within the specified period. The support service does not include tracing data error, data input, on-site support, and system design or solution change. If clients request the above services, they need to purchase them additionally. Supporting service is performed during the office hour only. Please refer to our office hour. (TechCon reserves the rights to modify the working hour and supporting hour at any time or any circumstances without prior notification)
5.          If TechCon's on-site service cannot be continued, and it's caused by client's computer or related device problem, the client also has to pay HK$500 as the on-site service fee.
6.          TechCon allows our clients to confirm their finalized solution design within 14 days after the invoice date. Once the design was confirmed, it cannot be changed afterwards, the finalized design date follows the earlier occurring date. If clients request to change the solution design, they have to purchase it additionally.
7.       Graphics Design does not include any art, modification on photo color, brightness, clearness. We do not accept any feeling or abstract requirements. Each design page is measured in A4 size. (All designs must be confirmed and finalized within 14 days after the invoice date.) All design must follow the exisiting system features, no system feature can be changed.
8.       Clients have to pay all remaining balance within 7 days after the invoice date. For late payment, TechCon reserves the right to stop providing services to clients at any time, and clients need to pay the appropriate compensation and penalty interests (10%p.a. of the remaining balance) to TechCon. TechCon reserves all legal rights.
9.          TechCon expects that all its clients who provide services to others will comply fully with all applicable laws. A client's failure to comply with those laws will violate TechCon policy. If TechCon is sued because of activities of the client that violate any law or the Services Agreement, the client will pay any damages awarded against TechCon, plus any lost induced, costs and reasonable attorneys' fees.
10.       All received money is non-refundable in any circumstances.
11.       TechCon reserves the right to add our trademark, company name, or hyperlink on our systems; Clients cannot delete or modify them.
12.       TechCon reserves the copyright to our systems, marketing leaflets, DVDs/CDs, covers, and training materials, clients or any third party cannot copy or modify them without our permission. TechCon reserves all legal rights.
13.      TechCon reserves all the rights on final explanation and decision of fees and charges in relation to TechCon’s products, services and solutions.
14.      TechCon reserves the rights to modify the Polices and Terms & Conditions at any time or any circumstances without prior notification.
15.      If you have any question about our service agreement or you are unsure whether any contemplated use or action is permitted, please contact us by email at info@techconhk.com or by phone at (852) 2690 5256.